HOME DELIVERY POLICY
Damages
Please inspect your order immediately upon delivery and report any damage, defects, or missing items in writing within 48 hours of receipt. Reports must be made to one of the following contacts:
bungalo34@collectiveafrica.com
Payment
Payment is processed in-store at the check-out desk. Orders may be cancelled if payment fails due to insufficient funds or authorization issues.
Delivery Information
You are responsible for providing accurate delivery addresses, contact numbers, and access instructions. If delivery cannot be completed due to incorrect details or unavailability, additional charges may apply, or the order may be returned to the store.
Exchange Policy
We offer in-store exchanges within 14 days of purchase, subject to the following:
Items must be in their original, unused, and resalable condition, accompanied by a valid receipt.
Exchanges must be completed at the store of original purchase.
For hygiene and safety reasons, swimwear, earrings, and cosmetics cannot be exchanged unless there is a clear manufacturing fault.
Items exchanged once cannot be exchanged again.
No refunds are offered.
Customer Support
For any concerns or complaints, please contact the store where your purchase was made. Contact details can be found under our Contact page. Our team will respond within 3 business days.
Product Safety & Quality
All products are of merchantable quality and compliant with UAE regulations. Please contact us immediately if you have any safety or quality concerns.
Privacy
Your personal information is used exclusively to fulfil your order and is stored securely. For more details, please refer to our Privacy Policy.
Delivery Timelines
Delivery dates are estimated and may be affected by factors beyond our control, such as weather conditions, courier capacity, or customs delays. Collective Africa is not liable for delivery delays.